Returns & Refunds Policy

Last Updated: 3rd May 2026

At Infinite-Realms, we want you to be satisfied with your purchase. If something isn’t right, we’re here to help.

1. Returns Eligibility

You may request a return or exchange within 7 days of receiving your order.

To be eligible:

* Items must be unworn, unused, and in original condition

* Items must be returned in their original packaging

* Proof of purchase is required

We reserve the right to refuse returns that do not meet these conditions.

2. Footwear Sizing & Fit

Due to the nature of footwear, we strongly recommend checking our sizing guide before purchasing.

* Trying shoes on indoors is acceptable

* Shoes showing signs of outdoor wear or damage will not be accepted for return

3. Non-Returnable Items

We do not accept returns for:

* Items marked as final sale

* Gift cards (if applicable)

* Worn or damaged items not due to our error

4. Exchanges

We offer exchanges for size or item changes (subject to availability).

If you need a different size:

* Contact us first at leonidas540bc54@gmail.com

* Return the original item

* Once received and approved, we will send the replacement

5. Refunds

Once we receive and inspect your return:

* You will be notified of approval or rejection

* Approved refunds are issued to your original payment method

Shipping costs are non-refundable, unless the item is faulty or incorrect.

6. Return Shipping

* Customers are responsible for return shipping costs

* We recommend using a tracked shipping service

* We are not responsible for lost return parcels

7. Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos.

We will offer:

* A replacement, or

* A full refund (including shipping, if applicable)

8. EU Consumer Rights

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days, in accordance with consumer protection laws.

9. Contact

For all return requests, contact:

Infinite-Realms: